e-Learning

Our e-Learning is ideal for firms that find it a challenge to deliver real time training, or where a self-paced learning programme would benefit more staff.

Why do you need Compliance training?

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Purpose – The purpose of Compliance training is simply to enable your business to stay compliant.

Our Training – Our courses enable your business to remain fully compliant and operational. It will provide you with a clear understanding of what the FCA and ICO expects from your business.

Importance – Failure to comply with the rules can mean the loss of authorisation and result in penalties.

Our e-Learning courses

Course 1: FCA e-Learning

The Individual Conduct Rules (SM&CR) and why and how the FCA regulates consumer credit firms

1 user

£150+VAT per annum

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  • Course Aims
  • Modules

The aim of the course:

It will provide you with a clear understanding of how the Financial Conduct Authority expects your firm to behave and conduct itself when dealing with your customers.

The FCA expects authorised firms to continuously record, maintain and evidence the training of both yourself and staff to ensure that they are up to date with both current and future regulatory changes, and e-Learning is a cost-effective way of doing this.

The course is split into 8 modules.

  1. An introduction to the FCA and its expectations of authorised firms.
  2. How the FCA monitors firms, and the consequences of getting it wrong.
  3. Treating customers fairly and the care of vulnerable customers.
  4. SM&CR – The Individual Conduct Rules
  5. Pre and Post Contract Responsibilities and “adequate explanations”.
  6. Financial Crime, Bribery, Corruption and Anti-Money Laundering
  7. Whistleblowing
  8. GDPR – General Data Protection Regulation

Course 2: GDPR e-Learning

An introduction to the ICO and its expectations of firms under GDPR

1 user

£120+VAT per annum

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  • Course Aims
  • Modules

The aim of the course:

It will provide you with a clear understanding of how the Information Commissioner’s Office (ICO) expects your firm to behave and conduct itself when dealing with your customers’ personal information.

The course is split into 8 modules.

  1. An introduction to the ICO and its expectations of firms under GDPR.
  2. Key definitions under GDPR.
  3. GDPR principles and lawful bases for processing.
  4. Lawful bases under GDPR.
  5. Special categories of personal information under GDPR.
  6. Data Security.
  7. Individuals rights.
  8. General Data Protection Regulation breaches

Course 3: CMC e-Learning

Claims management: how the FCA regulates claims management companies.

1 user

£120+VAT per annum

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  • Course Aims
  • Modules

The aim of the course:

From April 2019 your firms regulator will change from the current “Claims Management Regulation Unit” (CMRU) to the “Financial Conduct Authority” (FCA), and the course is aimed at managers and employees of Claims Management Companies.

The course is split into 8 modules:

  1. Who is the FCA and what does it expect of Claims Management Companies (CMCs)
  2. How will the FCA supervise CMCs and the consequences of getting it wrong?
  3. Treating customers fairly and vulnerable customers.
  4. Complaints handling.
  5. Marketing and advertising.
  6. Pre and post contract responsibilities.
  7. Financial crime.
  8. Ceasing regulated claims management activities.

Course 4: SM&CR – Senior Manager Conduct Rules

Senior Manager Conduct Rules

1 user

£50+VAT per annum

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  • Course Aims
  • Modules

The aims and objectives of this module are that by the end of the module you will:

  1. Understand the importance of the new Conduct Rules for yourself and staff.
  2. Be able to identify the 4 Senior Managers Conduct Rules. (Tier 2 )
  3. Be able to identify the 5 Individual Conduct Rules which apply to you and your staff. (Tier 1)
  4. Obtain an overview of the FCA’s expectations of you and your employees in implementing the Conduct Rules.
  5. Be given examples of what could be a breach of the Conduct Rules.

This module is aimed at Senior Managers subject to the SM&CR regime and looks specifically at how the FCA expect you to conduct yourself in the management and oversight of your authorised firm.

Why should you use our e-learning services?

The courses are CPD approved for 5 hours and the CPD will issue certificates on successful completion of the module tests

  • Quick, easy and economical way to grow staff knowledge
  • Convenience of studying at any time using PC, laptop, mobile, smartphone or tablet
  • Staff can work in private and don’t have to take time off work
  • Facility to track and report on individual performance
  • Study when you want, where you want, for as long as you want
  • Comprehensive reporting suite for evidencing user results

I engaged Consumer Credit Compliance following the introduction of the new credit regulations. Right from the initial contact I have been impressed by the process, handling of the regulatory matters and the ongoing support. I am confident in the advice provided by my Client Account Manager, Shaun Gill, and am confident that CCC will handle the administration requirements to comply with the regulations. All in all, a first-class service, which I have no hesitation in recommending.

Roger Lloyd

Birmingham City Football Club plc

I engaged Consumer Credit Compliance following the introduction of the new credit regulations. Right from the initial contact I have been impressed by the process, handling of the regulatory matters and the ongoing support. I am confident in the advice provided by my Client Account Manager, Shaun Gill, and am confident that CCC will handle the administration requirements to comply with the regulations. All in all, a first-class service, which I have no hesitation in recommending.

Roger Lloyd

Birmingham City Football Club plc

I engaged Consumer Credit Compliance following the introduction of the new credit regulations. Right from the initial contact I have been impressed by the process, handling of the regulatory matters and the ongoing support. I am confident in the advice provided by my Client Account Manager, Shaun Gill, and am confident that CCC will handle the administration requirements to comply with the regulations. All in all, a first-class service, which I have no hesitation in recommending.

Roger Lloyd

Birmingham City Football Club plc

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